Computer “Urban Legends”.. Real or Not?? Ask the Professionals at Phoenix

February 9, 2011

Computer Legend #1: To increase the speed of my PC or Server I need to “buy a new one” or upgrade the hardware:

Many factors are involved with this Computer legend. Buying a new PC may solve speed issues but may also cause compatibility problems with other programs you are currently running; this may end up costing a lot more that you expected. While it’s TRUE that upgrading the components like the RAM memory and Network Cards can improve certain processes on your PC and on your network, it’s not always the case. Aside from doing this, consider other factors that cause your machine(s) to slow down. Almost surely there are unwanted programs; unclean registry items, viruses, malware, spyware and other stuff inside your computer that can all slow your perfectly good unit down significantly. So, try first to remove temporary internet files, uninstall unnecessary programs, run a good anti-virus scan a good anti-spyware scan, and a good anti-malware scan. You can even clean the system registry before spending money for new upgrades or on a new PC.

Computer Legend #2: If you don’t properly stop a USB device before unplugging it you are sure to loose all the data on it.

This is FALSE but with a small disclaimer; as long as the device is not writing to memory you can remove it with no problems. When you unplug a USB Device, without first using the “Safely Remove Hardware” icon in the taskbar, your PC makes a sound and usually pops up a message warning you about removing the device or that what you just did can delete data saved on USB storage devices or damage hardware. In reality it is good practice to “Stop” the device before removing it so that the system and you are sure the device is not in the middle of a writing process.  We have seen USB sticks and external USB hard drives lose everything by being unplugged during a writing process but not when sitting idle.

Also please keep in mind that USB devices are designed as “Backup” devices and not primary storage. With the costs being so low on these items, please do not trust them to keep all your data “safe” upgrade the size of the storage inside the PC and keep everything there, then use the USB as a “copy” so if one dies you do not loose your important data.

Computer Legend #3: Use a screen saver or burn an image on your monitor for life.

This is another bit of advice that had some validity many years ago. The monitors of old that had Cathode Ray tubes and used Phosphorus to display an image would suffer from “phosphor burn-in” but today it’s just FALSE. It’s virtually impossible with today’s monitors, especially LCD flat screens, to leave an image on the burned in on the screen. There’s certainly no downside to using a screen saver, and many people find them fun to use as a way of “expressing themselves”. Others use them to do a slideshow of their pictures. But there’s certainly no necessity for using a screen saver.

Computer Legend #4: My computer technician is the only guy who knows how my system(s) run.

That is completely FALSE a good computer tech can become intimately aware of how your system is setup, settings that can be changed to make it perform better or fix things that weren’t done correctly in the first place. You have all the power here. If you are unhappy with anything about your current Tech, find someone who is experienced, courteous, punctual, and available when you need them and doesn’t speak tech.

Computer Legend #4: Outsourcing IT support is more expensive and less dependable than having our own in house IT guy

While it seems like a good idea for companies to hire a person with technical experience to help keep their computers running, there are several “down-sides” to taking this road. The first is the fixed costs associated with a full time IT person when 40 hours of IT work are not normally necessary when the system is developed and installed properly in the beginning. The 2nd is what a lot of small companies do and that is; if you have an employee whose skills are in the area of your business (i.e. Dentist, Attorney, Doctor, Mortgage specialist) and they also have “some” computer knowledge, you can find them spending time working on your systems when they would be much more beneficial to the bottom line if they did what they are trained to do. We say leave the PC and Network maintenance to the IT guys. The 3rd is this person may or may not have all the knowledge needed to support your environment and assist in designing a path for the company’s growth.

An outsourced company can be a good fit for many small to medium sized business that wants to maximize their IT investment. A local service provider can offer quick response time for on-site service, low cost phone support, personalized service from a Tech with expertise in PC and Network support.  Costs for a good plan with a Local Service provider could cut your costs in half the cost of employing an inside person and even more if one of the Doctors or Attorneys is doing the work instead of billing at your professional rates.  Some other benefits can include higher return on investment, more experienced personnel, backup personnel and consultation services.





IT Support in 2011

January 8, 2011

Many economists predict that 2011 promises to be a good year for business, or at least a better one than the last few. So this is the perfect opportunity for your business to improve its IT infrastructure.

There are few reasons for this. First, there is a pretty good chance you are using outdated equipment and software on your current machine. Phoenix Technology can assess your current software configuration and make recommendations based on what you need, not what you want or what looks fancy.

Second, getting ready for the New Year requires ensuring your current IT is sufficient to handle future business. If your IT systems are not equipped for the future, it may end up hurting you in the long run.

Third, you are going to need IT support that is there for you when you need it. Phoenix has been in business for nearly 20 years. We have been Orange County’s trusted go-to IT folks for all kinds of technical support for a reason: we do good work the first time, every time.

Give us a call so you can get your IT done right, right now.


Phoenix Flyer 2008Computer Repairs



It Support? Everyone needs it. Call Phoneix Technology.

December 22, 2010

Be sure to add IT support into your last-minute budgeting for next year.

Why You Need IT Support

December 10, 2010

Imagine you have to ask a client a couple of questions to complete a project. But when you try to send an email, you discover your network is down. In fact, all of your phones stopped working too. While scrambling to fix the problem you wonder in the back of your mind, “How did this happen? How long has this been down? How many people have been trying to call in, only to get some strange busy signal?”

When managing your small business, the last thing you want to deal with is IT that breaks down all the time. That’s where Phoenix Technology comes in. We can set up your IT service so you don’t have problems in the first place. And if you do happen to have a problem, we’ll come and fix it at a rate you can afford.

So if you are searching for the best IT service around, look no further than Phoenix Technology, your local Orange County IT support specialists. We can help you get on track quickly and efficiently and make sure your IT stays up and running.


Here’s An Idea on Promoting Your Business

October 5, 2010

We at Phoenix Technology are always thinking of creative ways to service our clients. Here’s one that could help drive people to your business in a cost-effective way.

We recently came across a cool website, Animoto. This site takes your photos, sets them to music and creates amazing movies automatically, along with a script you can provide. It only costs you $250/year to subscribe, allowing you to create as many movies as you wish. (Note: we are not affiliated with Animoto in any way and receive no compensation from them whatsoever; we just think it’s a nifty site.)

Once you create your super-cool, fully customized movie, you can send it to Phoenix Technology where we can replicate the movies for you by the thousands. You can then use the CDs in multiple ways: send them with press packets, include them with proposals or you can even use them for new employee orientation videos. (Note: Phoenix Technology is affiliated with Phoenix Technology and we do receive compensation from, er, using our services.)

As you can tell, we don’t just do computer repair; check out our website for our complete list of products and services to help your company grow.

T1 service for YOUR small business? Yep, Phoneix can help you get it!

August 13, 2010

Phoenix can get you T1 Internet speed at a lower cost than you probably think. Don’t delay; call today!

Phoenix Technology Puts T1 Internet Service Within Reach

August 13, 2010

Back in the olden days, T1 service was only available to big companies, leaving small businesses to deal with very limited Internet and telephone options.

That was then; this is now.

Phoenix Technology can set your small business up with an affordable T1 telephone and Internet package that will save you money compared to DSL and will give you burning fast Internet speed.

How is this possible? Simple: we have worked with CBeyond for years now, and we know how to get you the best service at the lowest possible price. We will even come in to your office, walk you through the process of establishing this new system and get you up and running. Before you know it, your phone and Internet services will be firing up at speeds you never even dreamed of. And you’ll save money at the same time.

So don’t be intimidated because someone told you that T1 is unaffordable. It’s not; come speak with us today about a T1 Internet and telephone package. You’ll be glad you did.