Michael D. Durkota, US-CERT
It can happen to anyone. Considering the vast number of viruses and Trojan
horses traversing the Internet at any given moment, it’s amazing it doesn’t
happen to everyone. Hindsight may dictate that you could have done a better job
of protecting yourself, but that does little to help you out of your current
predicament. Once you know that your machine is infected with a Trojan Horse
or virus, what can you do?
If you know what specific malicious program has infected your computer, you can
visit one of several anti-virus web sites and download a removal tool. Chances
are, however, that you will not be able to identify the specific program.
Unfortunately your other choices are limited, but the following steps may help
save your computer and your files.
1. Call IT support
If you have an IT support department at your disposal, notify them immediately
and follow their instructions.
2. Disconnect your computer from the Internet
Depending on what type of Trojan horse or virus you have, intruders may have
access to your personal information and may even be using your computer to
attack other computers. You can stop this activity by turning off your Internet
connection. The best way to accomplish this is to physically disconnect your
cable or phone line, but you can also simply “disable” your network connection.
3. Back up your important files
At this point it is a good idea to take the time to back up your files. If possible,
compile all of your photos, documents, Internet favorites, etc., and burn them
onto a CD or save them to some other external storage device. It is vital to note
that these files cannot be trusted since they are still potentially infected.
4. Install an anti-virus program and scan your machine
Since your computer is infected with an unknown malicious program, it is safest
to install an anti-virus program from an uncontaminated source such as a CD-
ROM. You will have to visit your local computer or electronics store to a purchase
the software. There are many to choose from, but all of them should provide the
tools you need.
After you install the software, complete a scan of your machine. The initial scan
will hopefully identify the malicious program(s). Ideally, the anti-virus program will
even offer to remove the malicious files from your computer; follow the advice or
instructions you are given.
If the anti-virus software successfully locates and removes the malicious files, be
sure to follow the precautionary steps in Step 7 to prevent another infection. In
the unfortunate event that the anti-virus software cannot locate or remove the
malicious program, you will have to follow the next steps.
5. Reinstall your operating system
If the previous step failed to clean your computer, the only available option is to
reinstall the operating system. Although this corrective action will also result in
the loss of all your programs and files, it is the only way to ensure your computer
is free from backdoors and intruder modifications. Before conducting the reinstall,
make a note of all your programs and settings so that you can return your
computer to its original condition.
It is vital that you also reinstall your anti-virus software and apply any patches
that may be available.
Before You Connect a New Computer to the
6. Restore your files
If you made a back up CD in Step 3, you can now restore your files. Before
placing the files back in directories on your computer, you should scan them with
your anti-virus software to ensure they are not infected.
7. Protect your computer
To prevent future infections, you should take the following precautions:
- Do not open unsolicited attachments in email messages.
- Do not follow unsolicited links.
- Maintain updated anti-virus software.
- Use an Internet firewall.
- Keep your system patched.
To ensure that you are doing everything possible to protect your computer and
your important information, you may also want to read some of the articles in the
resources section below.
US-CERT Computer Virus Resources
Before You Connect a New Computer to the Internet
Home Network Security
Home Computer Security
Good Security Habits